Issue 5: If YouTube isn't an option at your school It’s not possible to view the video in these cases. If you see the YouTube sad face and get a message that the content is unavailable, this could be because of copyright issues, geographic restrictions, or because the uploader removed the video. It is restricted from playback on certain sites…” Unfortunately, this means that the video is restricted for third-party sites, so you won’t be able to view it on Edpuzzle. Occasionally, you may see a message that says, “This video contains content from. Either pause or disable it (go to your browser settings and then to Extensions) while you're using Edpuzzle to see if that fixes the issue. (Playback ID:XXXXXXX)", this issue is almost always caused by ad blocker browser extensions like AdBlock, PoperBlocker, uBlock, etc. If you see a message that says, "Please try again later. Scroll to the bottom of the page and click the “DELETE CHANNEL” button.To fix this, students will need to do the following: If students are still unable to view the video after following the steps above, it could be because of their channel configurations on YouTube. Share the Edpuzzle Spec Sheet with your IT admin to make sure there are no filter issues.Double-check that they’re not logged in with their personal account. Have your students log in to using the email address associated with their school accounts before trying again to view their assignments.Log into YouTube with your Google account and turn off Restricted Mode (at the bottom of your profile icon’s drop-down menu).Make sure you approved the video on YouTube while logged in with your teacher account.Please check the Google Workspace administrator and/or the administrator restrictions,” you’ll need to check the following: If you get a message that says, “Video unavailable. If this isn’t possible, you can assign the videos to watch at home, where your students will use their own internet connection. If you get a white screen, sad face, or a message that says “The connection was reset” when trying to watch a video, then your school needs to allow for teachers and and for students.Ĭontact your IT admin, and share our article on How to allow YouTube at your school as well as our Spec Sheet with them. "Please try again later (Playback ID:XXXXXXX)".Please check the Google Workspace administrator" White screen, sad face, or “Connection was reset”.If you or your students are having trouble accessing YouTube videos through Edpuzzle, take a look at this list of common issues and their solutions. YouTube videos are blocked or restricted.Unfortunately, our screen recorder cannot record these pages at this time. This error will occur on the simulation pages of the PhET Interactive Simulations website or websites of a similar function. “Oops! The screen recording extension doesn’t work on this website” error. In the “Site access” section, use the drop-down to choose “On all sites” or add the specific site you want to record to the allowed list by clicking “Add a new page”.Find Edpuzzle among your list of extensions and click the “Details” button.Select “Manage Extensions” from the drop-down menu.Click the puzzle piece at the top right of your browser.You can also try connecting via an ethernet cable instead of WiFi for a more stable connection.Īnother reason for this error is that the Edpuzzle extension doesn’t have access to the website you’re trying to record. Try refreshing your page or checking your internet connection/speed. This may mean your internet connection is running slow. “Almost ready! You’ll be able to record your screen once the website has finished loading.” error when trying to record a browser tab or window. Your device may be blocking Chrome’s ability to screen record your desktop and you need to allow Chrome permission to do so. “Sorry, something went wrong.” error when trying to record your desktop. Find instructions to do this on a Windows PC here.Find instructions to do this on a Mac here.If the problem persists, check your device settings to ensure Chrome has permission to access both your camera and microphone. Alternatively, you can click the three vertical dots at the top right of your browser and then go down the following path: Settings > Privacy and security > Site settings > Camera/Microphone, and choose your preferred settings. Click that icon to allow Chrome to use your camera or microphone. You may see a camera or microphone icon with a slash through it towards the top-right of your browser. Your camera and/or microphone are blocked. Using the Edpuzzle screen recorder extension for Google Chrome should be a seamless process, but if you run into any trouble, it’s likely due to your device or browser permissions settings.īelow you’ll find a list of possible errors and their solutions to help you navigate through any issue.
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